Technical Issues

This folder covers common technical issues related to the Autism Parenting Magazine app, website, payment processing, and accessing the web version of the magazine. Find troubleshooting guides and support for resolving app glitches, login problems, payment errors, and more. If you need further assistance, our support team is here to help!

How to reinstall the Android App
1. First, clear the cache and data of the Autism Parenting Magazine APP installed in your device.  To do that, go to Settings and click Apps.  Under...
Fri, 28 Feb, 2025 at 3:58 AM
I cannot find the app on my iphone or ipad
You can follow these steps to find the Autism Parenting Magazine app on your iPhone: http://www.imore.com/how-to-access-use-spotlight-seach-iphone-ipad ...
Wed, 12 Mar, 2025 at 12:33 AM
How do I manage push notifications/reminders on my iPhone/iPad or Android device?
To turn on/off push notifications on your iOS/Android device, follow the instructions in these articles: iPhone/iPad: http://ipad.about.com/od/iPad_...
Fri, 28 Feb, 2025 at 4:03 AM
How can I access my purchased back issue bundles on my device? iOS/Android subscription
If you're trying to access the magazine using the mobile app: 1. Please try to uninstall the app, restart your device, and then reinstall it again....
Fri, 28 Feb, 2025 at 4:06 AM
My Magazine has not arrived in the post
We totally get it — many parents expect a printed magazine. Autism Parenting Magazine is proudly a digital-only publication, which means we don’t send phy...
Wed, 16 Apr, 2025 at 8:44 PM
I Cannot Access Magazine Issues I've Bought – iOS/Android User
If you subscribed to Autism Parenting Magazine via our iOS or Android app (not via our website) and cannot access your magazine issues, please follow these ...
Fri, 14 Mar, 2025 at 3:50 AM