If you did not receive a confirmation email after making a payment, here’s what to do:
Step 1: Check Your Payment Status
We recommend checking your bank statement or PayPal account to see if the charge was processed. Meanwhile, we can verify your subscription in our system.
Possible Scenarios & Next Steps:
Scenario A: Your Payment Was Successful
If we confirm your payment, your subscription is active. You should receive a confirmation email shortly. If you don’t see it, please check your spam or junk folder.
Scenario B: Payment Not Found
If we cannot find your payment in our system, please double-check:
- Did you use a different email at checkout?
- Did you subscribe through Apple iOS or Google Play instead of our website?
If you subscribed via Apple or Google Play, please contact them directly, as they handle their own billing.
Need More Help?
If you still have concerns about your payment, reach out to us, and we’ll be happy to assist you!