The account number does not relate to the account of the user. It's used for access codes that are given to people that have bought a magazine subscription through our website rather than the Apple or Android store.


If this is the case please refer to

http://autismparenting.freshdesk.com/solution/articles/4000052469-i-am-a-subscriber-to-the-pdf-version-can-i-get-access-to-the-ios-android-version


If you are trying to access magazine issues that you have purchased, please follow the instructions here 

http://autismparenting.freshdesk.com/solution/articles/149011-i-cannot-access-magazine-issues-ive-bought